Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the website elevizo.co.uk (the "Site") and any services provided by Elevizo Ltd ("Elevizo," "we," "us," or "our"), a company registered in England and Wales under company number 16036956, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
By using this Site or engaging our services, you agree to these Terms. If you don't agree, please don't use the Site or our services.
1. Our Services
Elevizo provides Answer Engine Optimization (AEO), Search Engine Optimization (SEO), and website design and build services ("Services"). The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or signed agreement ("Engagement Agreement"). Where these Terms conflict with a signed Engagement Agreement, the Engagement Agreement takes priority.
2. Use of the Site
You agree to use the Site only for lawful purposes. You must not:
Attempt to gain unauthorized access to the Site or its systems
Use the Site to transmit harmful code, malware, or spam
Scrape, copy, or reproduce Site content without permission
Use the Site in any way that could damage, disable, or impair it
3. Bookings & Enquiries
Submitting a form, booking a call, or otherwise contacting us through the Site does not itself create a contract for Services. A contract only comes into effect once we've both agreed and signed an Engagement Agreement, or otherwise confirmed the scope and fees in writing.
4. Fees & Payment
Fees for Services are set out in your Engagement Agreement. Unless otherwise agreed:
Invoices are payable within 7 days of the invoice date
Late payments may incur interest at 5% per month, or the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998
We reserve the right to pause Services on any account with an overdue invoice
[If you take payment directly on the Site via a payment processor, add a clause here covering accepted payment methods, currency, and refund handling for that specific flow.]
5. Cancellation & Refunds
One-off projects (e.g. website builds): cancellation terms, including any non-refundable deposit and payment for work completed to date, will be set out in your Engagement Agreement.
Ongoing/retainer services (e.g. SEO/AEO monitoring): either party may terminate with 30 days' written notice, unless otherwise agreed. Fees already paid for work completed are non-refundable.
6. Intellectual Property
Our IP: All content on the Site - including copy, design, graphics, and code - is owned by Elevizo or licensed to us, and is protected by copyright and other intellectual property laws. You may not reproduce or redistribute it without permission.
Client deliverables: Ownership of final deliverables (e.g. a completed website, content produced for a client) transfers to the client upon full payment, unless otherwise stated in the Engagement Agreement. We retain the right to showcase completed work in our own portfolio and case studies, unless a client requests otherwise in writing.
Third-party tools: Some deliverables may rely on third-party platforms, plugins, or licenses (e.g. Framer, analytics tools). Any ongoing subscription or licensing costs for these are the client's responsibility unless otherwise agreed.
7. No Guaranteed Results
SEO and AEO involve third-party platforms (search engines, AI models) whose algorithms and ranking/citation criteria we don't control and which change over time. While we work to measurably improve visibility, rankings, and citation rates, we do not guarantee specific rankings, citation appearances, traffic levels, or business outcomes. Any figures we reference in proposals, case studies, or on this Site are illustrative or based on past results, and are not a promise of future performance.
8. Limitation of Liability
To the fullest extent permitted by law:
Elevizo's total liability arising from or in connection with the Services or the Site is limited to the total fees paid by the client in the [12] months preceding the claim.
We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, data, or business opportunity.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under English law.
9. Third-Party Links & Tools
The Site may link to or integrate with third-party websites, platforms, or tools (e.g. booking software, analytics providers). We aren't responsible for the content, availability, or practices of third-party sites.
10. Confidentiality
Both parties agree to keep confidential any non-public business information shared during an engagement, and to use it only for the purposes of delivering or receiving the Services.
11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
13. Contact
Questions about these Terms can be sent to: info@elevizo.co.uk Elevizo Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
